Hi Tom

Thanks for coming by to pick up my records. I'm happy to say;
'Tom's service is very friendly and efficient, and he gives a decent appraisal of the collection - explaining the various pricing methods.
I am pleased to know that the albums will soon be back playing on turntables again and giving enjoyment to many collectors. '

Hi Tom,

Thanks for your visit yesterday. I would be more than happy to give feedback. From the initial contact you have been friendly, professional and quick to respond. I felt myself in very safe hands from the beginning and your full, detailed communication meant a realistic view of the nature of the business and what could be expected. I would highly recommend you, the whole transaction was a pleasure.

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Dear Tom,

Thank you for making the selling of a much loved record collection far less painful than I thought it would be. Had the selling been done in the Rat Records shop I may have come out with more vinyl than when I went in! Just as well I live in Clapham and not Camberwell.

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Let go of the emotional bond of the vinyl and get Tom at Rat Records to give you a reasoned valuation, Paul in Leicester.

Tom was consistent and responsive in his replies to my offer to sell my "treasured" collection of albums and singles. Even when I removed some albums from the sale he did not waiver in his straight forward approach. Tom arrived when he said he would and was open and straight forward . He was polite and respectful to my wife, who was alone, when the sale was made. Tom paid a fair price and explained his reasoning, for what he was prepared to pay. I hope my records have gone to good homes !!

I recently sold my soul/jazz/funk collection of LP's to Rat Records. First class service throughout from Tom, honest appraisal of what Ihad, and a very fair price paid for them. Strongly recommend them to anyone thinking of selling an old collection - and anyone looking for some rare soul/jazz/funk goodies better head down to the Rat Records shop pretty quick - I don't think they'll stay on the shelves long.

I found the service from Tom really great. I had cash in my hand within two days and he did everything he said he was going to do when he said he said he would do it.

All very professional in sharp contrast to the other chancers who I tried before Tom.

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A genuine interest in what the customer has to sell - and not simply
skimming rarities! Honest appraisal of what a collection is worth.
Really friendly and helpful service - which put me at ease in dealing at
a distance.
Prompt return of emails/ phone calls.
With Rat Records' help, packing and despatching the discs was no
problem.
I would recommend Rat Records highly. A friendly and professional
service. Tom a pleasure to deal with.

Tom and I exchanged emails when my uncles record collection became available following his death.  I shared a long list of the records for sale and Tom answered promptly, indicating which ones he was interested in and an estimate of their value. Because of the reason for the sale, he was understanding and didn't rush us to make a decision.  When he arranged with my mum to visit and collect the records, he was on time and very polite. Mum said he was very nice to chat to. We are both very happy with everything Tom did for us.

A real pleasure dealing with Rat Records. I wasn't expecting a reply from Tom so soon as it was a tentative enquiry, but he came back in a couple of days with a price for my beloved vinyl collection that I was very happy with. And he came out to pick them up personally! I was expecting to have to lug them there. Fantastic customer service. Delighted to know that new listeners will be enjoying my 1960s LPs!

'Great, efficient service from Tom and his team. As soon as I'd put the records up for sale, Tom was in contact, had come to my house and taken them off of my hands for a fair price. Easy business. Good guy. Will use again and have already recommended to others'

Hi Tom,

Thanks for your email, and for purchasing the vinyl. You were a pleasure to do business with.

Hi Tom. I think you were friendly, knowledgeble and completely transparent and fair in your approach to valuing the collection. You made the whole thing really easy and it was overall a very positive experience. I'd certainly recommend Rat Records to anyone I know looking to make a sale. You can certainly quote me on that if you wish!

It was really hard parting with ***'s records, music was a massive part of his life. But it was part of the process of letting him go and moving on. The flat has to be cleared soon, it's been 10 months, and we couldn't risk the records being there during the clearance. You were great to deal with from start to finish and others will get enjoyment from ***'s records now.

Hi Tom

I would be glad to provide some feedback..

I work in sales myself, and so hope I can recognise good practice. .

From the initial quick response to initial queries and open and honest discussions on price I felt fairly treated throughout the whole process. You made no secret of the fact that you need to make a profit out of the transaction and that's expected. I had a reasonable idea of what my collection might be worth and felt you offered  a fair price.
Your parting words that hopefully someone will buy the records and feel like they have something special meant a lot. That's exactly how I felt when I first purchased a lot of them.
It was initially a big decision to sell but you made it painless. Thanks

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Rat Records offered me the best deal for my whole collection of vinyl knowing that only a small percentage would be in demand. It was nice to have a nostalgic chat with Tom, and return my vinyl so near to its birthplace ! ( A1 stores -Walworth ) and my home where it kept my mates and girls entertained!